ORDERING SPECIFICATIONS

When placing an order, please include:

• Item number - including description/color/style

• Imprint color with PMS # if required (actual sample preferred)

• Copy/logo position (if none specified, standard will be used.)

• Additional charges (e.g. 2nd color, 2nd side, packaging, etc.)

• Die/screen charges

• Quantity and shipping method (if none specified, UPS Ground used)

• Ship date (if none specified, standard production time will be used)

Order will be considered complete when we have received purchase order, approved artwork, credit approval, proof approval and specifics on all items explained above. Production time will begin after order is complete.

See Art Specs

All new orders require a printing die or screen. Prices are listed for specific items.

• 500 Line Products - $25.00 per color.
• High Line Products - $25.00 per color & per panel.
• Promo Napkins - $50.00 per color & per panel.
• Process Printed Napkins - $50.00 per color & per panel.
• Dining Ensemble Sets - $40.00 per color.

Repeat Orders - Exact repeat orders do not incur a screen or die charge unless artwork has changed. We will waive die and/or screen charge if an actual sample or artwork from a competitor is submitted. Please see Production Times for expedited lead time for repeat orders.

Registration - There will be a variation of 2-4% (1/16" to 1/8") on 2-color registration. Press proofs are strongly recommended on artwork with close registration. 100% registration cannot be held.

Copy Changes - Due to press stops, the following charges will apply when a copy change is requested:

• 500 Line - $25.00 per color plus applicable die and/or screen charges.
• High Lines - $60.00 (V) per color plus applicable die and/or screen charges.

High Lines quantities require a minimum of 10,000 pieces per copy change.

Ink Color Changes - Due to press stops, the following charges will apply when an ink color change is requested:

• 500 Line - $25.00 each
• High Lines - $60.00 each

High Lines quantities require a minimum of 10,000 pieces per color change.

Over/Under runs - Printing industry standards of +/- 5% over/under runs. Exact quantities are always a goal; however, occasionally a slight variation occurs. You will not be charged for more than 5% overruns, and we will not ship less then a 5% under run unless you are advised.

Paper Proofs - Black and white paper proof faxed or e-mailed - $5.00. Lead-time is approximately 1-2 working days after receipt of artwork. Additional charge of $5.00 for each revision.

Virtual Proofs - An electronic sample of the product with the artwork placed on the item is available for a charge of $25.00. Printing quality will differ from the virtual proof. An actual press proof is recommended when imprint quality needs to be examined.

Press Proofs/Spec Samples - On actual product:
500 Line - $18.00 per color, plus applicable die and/or screen charges.
High Lines - $55.00 per color & per panel, plus applicable die and/or screen charges.
4-Color Process - First proof at no-charge. Additional proofs - $85.00 per color.

Press proofs for sets will be charged standard fees per item, per color, according to total quantity of each item. If no changes are made to the proof, no additional die/screen charges will be incurred on the actual order. When a proof is requested, standard production time will begin the date of written proof approval.

All 4-color process jobs will require a press proof unless a product acceptance agreement is signed. All 4-color process orders will require a printed color laser proof from the customer in order to match colors as desired. 4-color process printing on tissue will not be as true as 4-color process printing on paper.

Copy Changes - Due to press stops, the following charges will apply when a copy change is requested:

• 500 Line - $25.00 per color plus applicable die and/or screen charges.
• High Lines - $60.00 (V) per color plus applicable die and/or screen charges.

Ink Color Changes - Due to press stops, the following charges will apply when an ink color change is requested:

• 500 Line - $25.00 each
• High Lines - $60.00 each

High Lines quantities require a minimum of 10,000 pieces per color change.

Production time begins upon receipt of purchase order, approved artwork, written proof approval and inventory confirmation.

500 LINE - All 500 Line quantity orders are normally shipped in 5 business days from receipt of order and approved artwork. Due to the seasonal fluctuation in production schedules, 5-day service could vary a few days; however, 95% of 500 Line orders are shipped in this timeframe. It is always best to specify a delivery date on your order.

HIGH LINES - All High Lines orders within catalog quantities are normally shipped in 10 business days from receipt of order and approved artwork. When a proof is involved, standard production time will begin the date of written proof approval.

Lead time for exact repeat orders is only 3 days for 500 Line and 6 days for High Lines.

24-hour Speedster, 3- and 6-day Speedy Service is available on select products. Please click here for more info. Other products may be available for speedy service. Please contact your customer service representative for pricing and availability.

Over/Under runs - Printing industry standards of +/- 5% over/under runs. Exact quantities are always a goal; however, occasionally a slight variation occurs. You will not be charged for more than 5% overruns, and we will not ship less then a 5% under run unless you are advised.

Standard packaging is listed on each page. You may choose to package your products differently than the standard. For this service, a special packaging charge will apply. Please note these charges could vary slightly if the quantity desired is too large for the standard poly bag used for each product.

beverage napkins: $.19 per package
luncheon napkins: $.21 per package
dinner napkins: $.23 per package
cups: $.21 per package
plates: $.23 per package
placemats: $.25 per package
coasters: $.19 per package

F.O.B.: INDIANA
standard shipping up to 200 lbs: UPS Ground
over 200 lbs: UPS Hundredweight
fast shipping: UPS 3 Day Select
faster shipping: UPS 2nd Day or FedEx 2Day  
fastest shipping: UPS Next Day or FedEx Overnight  
If your order does not specify a service, the best method will be chosen for you at time of shipping.
split destination shipments: $6.00 per location per item
COD shipments: $8.00 per carton, plus UPS freight and applicable COD charges.
CONSIGNEE BILLED FREIGHT/THIRD PARTY BILLING
Please provide account number to be billed.
Charge for this service Third Party billing: $2.00 per box.
freight rates: Freight quotes are for estimating purposes only based on circumstances at the time of request. Final costs are controlled by carrier's rates and changes that are made. We are not responsible for any freight differences at the time of shipping.

The above corresponding PMS colors are for reference of the standard colors only. An exact match to these colors is not guaranteed and can vary within two shades. The standard colors come direct from an ink mill and are mixed in large runs. Due to this, you may see a slight dye lot variation from run to run. However, there will be no variation during a single run. For all other colors, or if you need a consistent match from run to run, see ink color matching below.

Color matching charge is $25.00 (V) . There is no extra charge for using standard ink colors. Please provide a PMS # and we will match it to within one shade on white items only. PMS matches cannot be guaranteed on any color substrates. We DO NOT GUARANTEE exact PMS matches on colored items due to the variations in substrate, light source interpretation and ink supply. We recommend providing a PMS color swatch to match at press. An imprint with metallic ink must be printed 100%. Half-tone screens cannot be printed using metallic inks. Neon inks available in 500 Line napkins and certain cups. A PMS match charge will apply. Please call for availability.

The pictures on this site and in our master catalog are representative of the product colors and ink colors, but photography colors could vary from actual products. If exact colors are critical, please request an actual sample prior to production. Due to dye lot variations in the paper pulp, recycling and plastic resin mixing processes, the actual color of the product could vary slightly from run to run. We do guarantee that there will be no variation in product color within the same run. We recommend that if your product must match exactly, please order it all within the same run.

Foil Printing - On napkins, gold or silver foil leaf printing is available at an extra charge of $.08 (Z). You must allow 15 production days for gold or silver foil leaf printing on new orders. High Lines pricing is not available when using foil leaf printing.

Gold and silver foil is applied to paper napkins using heat and pressure. Because of the texture of the tissue in napkins and the heat process, a certain amount of bleeding can occur when logos contain fine details. If a logo contains fine details, especially in a reverse logo, then we recommend ink printing, which will hold the detail much better. If there is any doubt, please contact your representative for their opinion. A sample of the logo may be requested under certain instances. Also, since the foil is stamped on the napkins, in larger solids of foil printing there may be some flaking of the foil when the napkins are crinkled in use (this is mainly the case in printing a larger solid logo). If any of these limitations are a problem, please request a sample prior to production.